Informativa sulle spedizioni
Shipping & Returns Policy
At Equestrian Store Germany, we strive to provide a seamless shopping experience. Please review our shipping and returns policy below.
Shipping
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Processing Time: Orders are processed within 1-2 business days.
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Shipping Rates: Calculated at checkout based on your location and the weight of your order.
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Delivery Time: Standard shipping typically takes 2-4 business days within Germany. Expedited options are available at an additional cost. International delivery times may vary.
Returns
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Return Period: You can return items within 30 days of receipt for a full refund or exchange.
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Condition: Items must be in new, unused condition with all original tags and packaging.
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Return Process: Contact our customer service at equestrianstoregermany@gmail.com to initiate a return. We will provide a return shipping label and instructions.
Refunds
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Processing Time: Refunds are processed within 7-10 business days of receiving your returned item.
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Method: Refunds will be issued using the original payment method used during the purchase.
Exchanges
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Process: To exchange an item, follow the return process and specify the item you wish to receive as an exchange. We will ship the new item once we receive the original.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at equestrianstoregermany@gmail.com. We will arrange for a replacement or refund.
Contact Us
For any questions regarding shipping or returns, please contact us at:
Equestrian Store Germany
Email: equestrianstoregermany@gmail.com